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How To Enable and Disable China Premium Route

IPServerOne China Premium Route feature lets cloud users get directly connected to China. This Premium Route significantly reduces network latency and increases throughput improvements. To Enable China Premium Route:Select the instance that you want to enable for China Premium Route. Click “More”, then click “Enable Premium Route” from the dropdown option. The next popup box will show you […]

How To Setup and Manage Auto Renewal Payment Method

You can now save your payment details for auto renewal billing so that you don’t have to worry about missing any payments.All this can be done through managing your payment through our “My Payment Method” page. To go to this page, go to “My Accounts” and select “My Payment Method”.In “My Payment Method” page, you […]

How To Purchase FiDrive

Follow the steps below to purchase a FiDrive Storage. Select the FiDrive plan based on the subscription period (1 month or 12 months) that you require. You then have the option to purchase a new domain name, use your existing domain or use a generated domain name. Then, provide an administrative password.Then, once you’re done, you can […]

How To Create Data Center Visitation Request

REMEMBER! You are required to fill up 1) Visitation Request and 2) Equipment Declaration Form if you want to make a visitation to install/remove equipment.Login to your Customer Portal and navigate to Visitation Platform from the left-side menu.Fill in the details required:Select the data center that you want to visit.Select the rack number. You can […]

Initiate Domain Ownership Transfer To Recipient Without IPS1 Account

Here are the steps for domain ownership transfer if the recipient does NOT have IPServerOne accountLogin to IP Serverone customer portal.Navigate to the left-side menu and click on “My Product”. Click on “Domains”4. Then, select the domain name you wish to transfer to new party. Click on “Manage”to proceed.NOTE: You are allowed to initiate ownership transfer request under “ACTIVE” list […]

How to Initiate Domain Ownership Transfer

Login to IP Serverone customer portal.Navigate to the left-side menu and click on “My Product”. Click on “Domains”4. Then, select the domain name you wish to transfer to new party. Click on “Manage”to proceed.NOTE: You are allowed to initiate ownership transfer request under “ACTIVE” list only.5. Click on “More”6. Click on “Transfer Account Ownership”7. You as the requester (the person who initiates […]

Self-Generate Pro Forma Invoice in Customer Portal

1. Now you will be able to self-generate a single pro forma invoice for multiple products and services that you wish to renew altogether in our portal which saves you a lot of time. 2. To self-generate pro forma invoice, you can navigate to:a) “My Renewals” button under drop down menu (top-right) b) Or, under “Billing […]

How to purchase Smart Hand Services

Smart hand services allow you to request for IPServerOne’s assistance in troubleshooting and 3rd party software installation. There are 1 hour Smart Hand Service. If you require more than 1 hour of Smart Hand Services, kindly contact sales@ipserverone.com.Step 1: Select the preferred package.Step 2: Check out once order selection has been made.  

View Inactive Products

Under Inactive Products section, you can manage expired products by selecting the product category and then selecting the particular product that you want to manage. Then, click on Manage.After that, you can request for a renewal or check the details of the selected product. To request for a renewal, simply click on Contact Us For Renewal […]